Shipping policy

Last Updated: [03/12/2025]

Thank you for shopping with Packster!
We want your shopping experience to be smooth and satisfying. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your payment confirmation.

  • If we experience a high volume of orders or any unexpected delay, we will notify you via email or phone.

2. Shipping Methods and Delivery Time

We partner with trusted courier services to ensure safe and timely delivery.
Estimated delivery times are as follows:

Shipping Type Estimated Delivery Time Service Details
Standard Shipping 5–8 business days Available across India
Express Shipping 2–4 business days Selected pin codes only
International Shipping 7–15 business days Available for selected countries

Delivery times may vary depending on your location, weather conditions, or courier delays.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order weight.

  • Free shipping may be available during special promotions or for orders above a specified amount (if applicable).

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and courier details.
You can use this information to track your package on the courier’s website.

5. Address Accuracy

Please ensure that your shipping address and contact details are accurate and complete at the time of checkout.
We are not responsible for delays or lost shipments due to incorrect or incomplete address details.

6. Delayed or Lost Shipments

While we strive for on-time delivery, unforeseen circumstances (such as natural disasters, strikes, or courier delays) may occasionally occur.
If your package is delayed or lost, please contact us at Care@packster.in, and we’ll assist you promptly.

7. Damaged Packages

If you receive a damaged package, please:

  1. Do not accept delivery if the packaging is visibly damaged.

  2. If already accepted, take photos/videos of the packaging and product.

  3. Contact us within 48 hours of delivery at [Care@packster.in] with your order details and images.

We’ll review the case and assist you with a replacement or refund, as applicable.

8. International Shipping

  • Customs duties, taxes, or import fees may apply depending on your country’s regulations.

  • These charges are the customer’s responsibility and are not included in the product price or shipping fee.

  • Delivery time may vary due to customs clearance.

9. Contact Us

For any shipping-related queries or special delivery requests, please reach out to:

Packster
📧 Email: [Care@packster.in]
🌐 Website: [www.packster.in]
📍 Address: [Plot No. 590, Sec 37, Gurgaon - 122001, India]